What our clients are saying about us

Essential MSP

The Real IT Care team knows how to support small businesses with big IT demands including the latest requirements of NIST SP 800-171 and the evolving cybersecurity landscape. Although over 350 miles away from our location, their remote support of our IT infrastructure has been top-notch and we feel they are an essential member of our company's team.

Large scale knowledge in a personable atmosphere

Real IT Care provides large scale knowledge in a personable atmosphere. The team at Real IT Care is exactly that, a team. They partner with each client to explore the specific issues or opportunities, then develop a customized solution to ensure optimal results. Their approach is extremely professional, yet incredibly patient and thorough. No judgments, no feeling like you don’t speak the computer language. A tall, albeit unusual order for an IT provider!

Quick assessments

Real IT Care has been a valuable asset to our business. As a small business we have limited IT knowledge. When issues arise they are there for us and are quick to assess and fix the problem.

Real IT Care gives us the confidence we need

Real IT Care is a perfect fit for our operation. Our budget does not allow us to employee an IT person on staff, but the responsiveness of Real IT Care gives us the confidence that we have assistance when we need it. The technicians are well-versed in what they do, and have taken the time to educate themselves and understand our software packages, which are highly customized to our business.

Real IT Care has been great for us every step of the way

Real IT Care is the "real deal". Wellsboro Pediatric Healthcare Associates went into Electronic Medical Records (EMR) kicking and screaming being at best novices in this world. Real IT Care has been great for us every step of the way. From our initial consultation, through purchasing hardware and software, installation, and maintenance services these folks have been wonderful. When our equipment is "misbehaving" their service is prompt, knowledgeable, kind and respectful to us new to EMR. I can truthfully say that we would not be where we are today without Real IT Care. Thank you!

Providing us great support for our servers

Real IT Care understands the complexities of our business and is providing us great support for our servers. They virtualized our server environment reducing our footprint size, making it easier to maintain, and adding more functionality.

Their technical knowledge is bar-none

Real IT Care is a gem in the Susquehanna Valley. Their technical knowledge is bar-none and real-world experience is displayed in each analysis and task performed.

Seamless upgrade and installation

Real IT Care seamlessly managed the upgrade and installation of our entire corporate IT infrastructure, including both software and hardware. The project finished on-time, and under budget.

Over 10 years of reliable IT service

For over 10 years now, these partners from Real IT Care have managed our IT needs from the simplest cell phone and laptop, to our company servers. During this time a relationship of trust and support has developed allowing us confidence and a security.

Excellent business partner

As a precision manufacturer in a competitive market, we need to stay a step ahead of our competition. Real IT Care has been an excellent business partner of ours, keeping our technology operating to its maximum performance which enables us to focus on our client’s needs without the wasted time and money fighting with our computer systems.

Highest level of respect and quality

I have nothing but the highest level of respect and confidence in Real IT Care’s ability to keep us up and running. Issues are addressed quickly and professionally.

Prompt responses and assistance

Over the past several years we’ve had the benefit of your expert services; we’ve come to appreciate what an asset you are to us. You’ve demonstrated that we can rely on you to recommend software and hardware upgrades, provide sound advice on upgrading our servers to accommodate connection to remote sites, and provide guidance to maintain security within our systems. Your prompt response to assist us when we have encountered computer/server problems is remarkable. Your employees have always been pleasant and patient while explaining IT functionality for us to understand. We compliment you and your team for your efficiency and professionalism and thank you for being our external IT support.

Assuring secure data

We have trusted the folks at Real IT for all our IT and computer needs. They have allowed us to be innovative in business systems and in assuring secure data.

Service we can trust

With all the worries of our normal business day, it is nice to know that there is no need to be concerned with our IT resources. Real IT Care has always been there for us during the many years of our business relationship.

Great network installation services

Real IT Care has been instrumental in our network installation, support & sourcing funding which without it we wouldn’t have been able to upgrade & improve to keep up with our customer requirements.”

Knowledgeable and professional team

Over the years, Real IT Care has become an extension of JW Aluminum’s corporate Infrastructure team. They are knowledgeable, professional, and understand our business model, making them the perfect choice as an IT business partner. Whether the need is network design, troubleshooting, or after hours emergency support, Real IT Care has been there to lend their expertise and technical knowledge to all of our manufacturing facilities.

Top IT security services

Our work with the team at Real IT Care aimed to secure our company’s network and have real time monitoring of our system while keeping costs at minimum without sacrificing quality. Real IT Care has surpassed our expectations in all areas. Real IT Care takes the stress and worry out of our technology needs.

Dedicated service

Edgemate has utilized Real IT Care's services for over 10 years for all of our IT needs. Real IT Care is reliable, available, and trustworthy in everything they do. Their expertise in networking has helped our company grow, specifically with the upgrade of our servers and networking of our MRP manufacturing system. I would highly recommend Real IT Care to any prospective companies.

Long lasting relationship

I’ve worked with the folks at Real IT Care on several projects over the years because I know they have the expertise to get the job done. They’re current with new technology and always offer several solutions to fit our budget. I always go back to Real IT Care whenever the need arises.

Excellent Support

We would like to thank the team at Real IT Care for the excellent technical support we receive, and the professional IT advice you provide for us. Outsourcing our IT support means we can focus on running our businesses, knowing that we can always rely on you for a quick and efficient response to our problems. Your speedy response is very important to us, and your remote access and support of our servers and workstations saves a lot of time. We are very impressed with your on-going advice and consultation with our partners during the expansion of the company. I have no hesitation in recommending Real IT Care to other companies requiring professional IT support and consultation.

Reliable Service

I just wanted to tell you how appreciative I am for all of you at Real IT Care. Your ability to remotely solve my computer problems is so convenient and fast, which makes a world of difference when every minute counts in dealing with customers in a timely manner. I can always count on you all and it makes me more confident as a sales person knowing I have a great team behind me!

Phenomenal service

The products and services we have received from Real IT Care have been phenomenal. We have always trusted them with the care associated with our businesses, and they have never let us down. I would recommend their company and services to anyone without hesitation.

They listen to our needs to identify the best solutions

The Real IT Care staff are very flexible and listen to our needs to identify the best solutions.

Trustworthy, on top of changes and innovative in solutions

The partners from Real IT Care have been our IT service providers for over 10 years and without hesitation, I recommend their services and staff. They have proven to be trustworthy, on top of changes and innovative in solutions.

Smooth updates and upgrades

Updates and upgrades have always gone smoothly with clear and concise communication from the Real IT Care team. Let me just say, RITC is a fantastic company and we are proud to be one of their business partners.

Rapid IT responses

Real IT Care is always very professional and rapidly responds to all of our IT needs and situations.

Greatly appreciate their attention to detail and flexible scheduling

When seeking outside resources with IT technical projects, Susquehanna Health utilizes RITC as one of our options. This past year we relied on their expertise for two very specific and important projects - Active Directory and SharePoint. I greatly appreciate their attention to detail and flexible scheduling. They did a great job for us and worked very well with our IT technology teams. We do not hesitate to call upon them when we need them. It is great to work with Zane, Steve and Kenny; they bring valuable experience and insight to the table.

Trusted IT services

You can’t go wrong with Real IT Care. They have lead and managed our IT systems development for over 10 years now. At the drop of a hat, we can access help and support if needed. We trust and use them in our day to day IT needs as well as to support the needs of our tenants.

Real IT Care helps balance our business

We are a digital business, relying on hardware, software and connectivity that must be available to our business partners. We are also a small business, with the same needs and challenges of fortune 500 insurance companies. A capable partner like Real IT Care helps balance the equation and empowers us to compete with carriers many times our size.

Quality support

The Real IT Care team have always been very supportive of our mission, they comprehend our needs and continue to provide quality support and consultation regarding out IT needs.

Educational services

The thing I like the best with Real IT Care is they tell you what they are doing (in simple terms) & why, so I can better troubleshoot when there is a problem. They give me full documentation too. As their name says, they do Care!

Real IT Care is #1

Real IT Care has the top notch IT support. We direct a lot of our clients to Real IT Care because they have the best service money can buy. They are great partners and we also have personally worked on a few projects with them.